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Training Teams

" The rapid pace of technological development and the increasing sophistication of business processes and systems now demand higher levels of academic achievement and international best practice from training providers. Raising the quality of training services nationally to best international practice will help retain Ireland’s competitive edge in the global economy ".

Quality standards for training and trainers

It is important that training in person centred approaches should be done by trainers who are trained and experienced in person centred thinking and planning. The curriculum development group of this project formulated a collection of standards for trainers. We are concerned that people only take the material from the training pack to start training. Trainers challenge is to develop a certain background, specific attitudes, facilitation competences and reflective understanding.

They should –

  • Have experienced planning & tools for themselves as part of good quality training

  • Have practiced person centred approaches

  • Be part of a community of practitioners and trainers

  • Have mentorship

  • Be rooted in the values of rights, inclusion, self determination & interdependence

  • Have a firm believe that person centred practice is about changing the support, not the person

  • Be orientated on enabling practical experiences and experiential learning, balanced of head, heart & hand

  • Act as a role model for person centred practices with respect & appreciation – ‘be the change you want to see’

  • Use stories & examples they have been involved in

  • Use stories & pictures to widen horizons and people’s thinking

  • Use a mixture of presentation styles (not just PowerPoint)

  • Be aware of the power & responsibility they have as a trainer & reflect upon it.

Core Trainer Competencies

Personal Competencies Technical Competencies Business Competencies
Listening & Communication Skills at all levels Understanding of learning theory Innovation and use of emerging technologies
Emotional Intelligence / Critical Thinking Identification of training needs Information Communication Technology
Presentation Skills Understanding of training methodologies Commercial acumen Business Strategy & Management ( planning, budgeting )
Motivational Skills Learning design Project management – Leading the learning function
Facilitation Skills Designing learning objectives Stakeholder management
Coaching, Counseling & Mentoring Skills Selecting & using learning support materials & resources Understanding the changing nature of work at large
Conflict, Mediation & Crisis Management Being a subject matter expert Training industry policy & regulation
Personal Development Training administration Awards, Standards & Certification
Computer Skills ability to use IT effectively Applying learning technology Supporting special needs & diversity competence
Sensitivity to Equality & Diversity issues Supporting learners in their environment Networking
Adherence to a code of conduct or statement of values Training evaluation & the assessment of learning Use technology to manage client base
Dealing with special needs & diversity Organisational development & effectiveness
Recognition of prior learning (RPL)